Arriving late for work at beginning of the day or after meal intervals
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Verbal warning
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Written warning
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Final written warning
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Dismissal (After a disciplinary hearing has been conducted)
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Leaving early at the end of the day or before meal intervals
|
Verbal warning
|
Written warning
|
Final written warning
|
Dismissal (After a disciplinary hearing has been conducted)
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Sleeping on duty
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Written warning
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Final written warning
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Dismissal (After a disciplinary hearing has been conducted)
|
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Refused to work a reasonable amount of overtime
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Final written warning
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Dismissal (After a disciplinary hearing has been conducted)
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|
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Consistently bad time keeping or habitually late for work
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Verbal warning
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First written warning
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Second written warning
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Final written warning, finally dismissed
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Conduct which can lead to unharmonious relationships within the workplace
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First written warning
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Final written warning
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Dismissal (After a disciplinary hearing has been conducted)
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Conducting yourself in a rude, abusive, provocative, intimidatory and/or aggressive manner
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Dismissal (After a disciplinary hearing has been conducted)
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|
|
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Refusal/failure to carry out lawful and reasonable instructions
|
Final written warning
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Dismissal (After a disciplinary hearing has been conducted)
|
|
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Refusal/failure to comply with Company policy and procedure
|
Final written warning
|
Dismissal (After a disciplinary hearing has been conducted)
|
|
|
Insubordination, serious disrespect, impudence or insolence
|
Final written warning
|
Dismissal (After a disciplinary hearing has been conducted)
|
|
|
Gross insubordination, serious disrespect, impudence or insolence
|
Dismissal (After a disciplinary hearing has been conducted)
|
|
|
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Bringing or attempting to bring the name of the Company into disrepute
|
Final written warning
|
Dismissal (After a disciplinary hearing has been conducted)
|
|
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Keeping others from performing their duties
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Final written warning
|
Dismissal (After a disciplinary hearing has been conducted)
|
|
|
Poor housekeeping and hygiene
|
Verbal warning
|
Written warning
|
Final written warning
|
Dismissal (After a disciplinary hearing has been conducted)
|
Poor quality of work or failing to maintain output levels. Before taking any form of disciplinary action, performance management is required. This must be fully documented and signed off by both parties
|
First written warning
|
Final written warning
|
Dismissal (After a disciplinary hearing has been conducted)
|
|
Call Avoidance intentional dropping of calls, putting callers/customers on mute or on hold inappropriately. As a result such action may have caused loss of a customer or potentially lose a customer
|
First written warning
|
Final written warning
|
Dismissal (After a disciplinary hearing has been conducted)
|
|
Personal calls being made while calls are holding or making personal calls using company infrastructure or equipment
|
First written warning
|
Second written warning
|
Final written warning
|
Dismissal (After a disciplinary hearing has been conducted)
|
Non-productive or unsatisfactory work output
|
Verbal warning
|
Written warning
|
Final written warning
|
Dismissal (After a disciplinary hearing has been conducted)
|
Incorrect capturing/processing or sales/transactions/stock/trades/pricing
|
Written warning
|
Final written warning
|
Dismissal (After a disciplinary hearing has been conducted)
|
|
Obstinate and intentional failure to comply with safety rules
|
Final written warning
|
Dismissal (After a disciplinary hearing has been conducted)
|
|
|
Failure to wear prescribed uniform
|
Written warning
|
Final written warning
|
Dismissal (After a disciplinary hearing has been conducted)
|
|
Avoiding, ignoring or otherwise failing to provide adequate customer service
|
Written warning
|
Final written warning
|
Dismissal (After a disciplinary hearing has been conducted)
|
|
Theft, bribery, fraud, dishonesty, forgery or defalcation of any nature, as well as the unauthorised removal of any material/data from the Company, or from any person or premises where such data/material is kept
|
Dismissal (After a disciplinary hearing has been conducted)
|
|
|
|
Signing in/out on behalf of another employee
|
Dismissal (After a disciplinary hearing has been conducted)
|
|
|
|
Gross dishonesty
|
Dismissal (After a disciplinary hearing has been conducted)
|
|
|
|
Theft
|
Dismissal (After a disciplinary hearing has been conducted)
|
|
|
|
Intimidation in any form
|
Dismissal (After a disciplinary hearing has been conducted)
|
|
|
|
Assault and/or attempted assault or threat of assault (verbal or physical)
|
Dismissal (After a disciplinary hearing has been conducted)
|
|
|
|
Gross negligence - will include, damage or loss suffered by the Company through disregard. This will include any potential damage or loss that may have been suffered as a direct or indirect result of misconduct. The rule applies to loss or damage that has or may have been suffered by suppliers, customers, indirectly related companies. (As irrecoverable loss constitutes an immediate loss to the Company, immediate disciplinary actions need to be taken, the HR Manager needs to be consulted first before any warning is issued or disciplinary action is taken)
|
Dismissal (After a disciplinary hearing has been conducted)
|
|
|
|
Inciting workers to partake in any form of illegal industrial action
|
Dismissal (After a disciplinary hearing has been conducted)
|
|
|
|
Negligent or intentional damage to customers, the Company's suppliers or employer property of the Company's data
|
Final written warning
|
Dismissal (After a disciplinary hearing has been conducted)
|
|
|
Spending time on the internet for personal use irrespective of purpose
|
Final written warning
|
Dismissal (After a disciplinary hearing has been conducted)
|
|
|
Viewing pornography material on computers/cellphones and/or any other media
|
Final written warning
|
Dismissal (After a disciplinary hearing has been conducted)
|
|
|
Viewing child pornography of any nature in any format on any instrument
|
Dismissal (After a disciplinary hearing has been conducted)
|
|
|
|
Using Company email facilities for personal use without written permission
|
Final written warning
|
Dismissal (After a disciplinary hearing has been conducted)
|
|
|
Downloading any software/emails other than for company use (whether licensed or pirated material)
|
Final written warning
|
Dismissal (After a disciplinary hearing has been conducted)
|
|
|
Excessive use of private cell phone during working hours
|
Verbal warning
|
Written warning
|
Final written warning
|
Dismissal (After a disciplinary hearing has been conducted)
|
Unauthorised private use of company phones/faxes/email facilities/internet/cellular phones
|
Final written warning
|
Dismissal (After a disciplinary hearing has been conducted)
|
|
|
Divulging of allocated usernames and/or password to a co-employee or allowing a co-employee to use their user name and/or password; unauthorised use of an employee's terminal or a co-employee’s terminal
|
Final written warning
|
Dismissal (After a disciplinary hearing has been conducted)
|
|
|
Unauthorised copying/pirating/purchase/possession or distribution of copies/pirated software or publications
|
Dismissal (After a disciplinary hearing has been conducted)
|
|
|
|
Gambling or conducting illegal games of chance on the Company's premises
|
Final written warning
|
Dismissal (After a disciplinary hearing has been conducted)
|
|
|